We are currently hiring Tier 1 Inbound Sales Representatives to support a well-established education-focused organization that helps students take the next step toward their academic and career goals. This is a fully remote seasonal opportunity for candidates based in Mexico who are passionate about customer service, sales, and helping others through important life decisions during a high-volume enrollment period.
In this role, you will handle inbound calls from prospective learners interested in exploring available educational programs. Representatives will guide students through the enrollment process, answer questions, provide program information, and, in some cases, assist with payment collection. We are looking for friendly, motivated, and consultative communicators who can build rapport naturally and create a positive experience for every caller in a fast-paced environment.
Previous customer service and sales experience is highly preferred, as well as strong English proficiency.
Training Schedule
Training will begin on May 25 and will run for a period of three weeks, Monday to Friday, from 7:30 AM to 5:06 PM MST.
Hours of Operation
- Monday to Friday: 9:00 AM to 10:00 PM EST
- Saturday: 10:00 AM to 8:00 PM EST
- Sunday: 10:00 AM to 7:30 PM EST
Compensation
Work Schedule
- Daily shifts of 9.6 hours (including an hour break)
- 48 hours p/week
- Monday to Sunday with 2 rotating days off:
- Week 1: Saturday and Sunday off
- Week 2: One day off on the weekend and one day off during the week
Key Responsibilities
- Handle inbound sales and customer service calls
- Assist customers with program information and enrollment
- Provide callback options when requested
- Deliver a positive and engaging customer experience.
Hiring Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.
Our hiring process includes:
- Resume and Prescreen Questionnaire Review
- One-Way Video Interview
- Live Interview
- Final Interview
Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes/CVs must be submitted in English to be considered for the position.
Requirements
Requirements
- Customer service and sales-oriented mindset
- Strong English verbal communication skills
- Reliable, stable, wired internet connection
- Proper headset and monitor
Equipment
We will provide a laptop; however, to be considered for this role, you must have an additional screen, a headset, and a stable, wired internet connection.
